Remove friction &
scale your Customer Success function
We help small businesses create efficiencies and processes that enable growth.
Simplifying can be complex
Whether you’re new to Customer Success or an over-extended Customer Success leader trying to make progress on key initiatives, we can help.
Focusing on Customer Success can provide a feedback loop that informs all other aspects of your business. A data-driven approach to Customer Success can turn your organization into a revenue-retaining, value-obsessed growth engine.
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Data
Messy, incomplete, or excessive data can be paralyzing.
Ensure key client information is accessible and actionable to make more informed decisions.
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Process
Clarify expectations. Minimize confusion.
Free up time and energy to focus on adding more value to your customers.
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People
Make sure you have the right people in the right roles.
Equip your team with the resources they need to drive customer outcomes.
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Technology
Remove inefficiencies and lay the foundation for scale by choosing technology that fits your needs.
Maximize your time and resources.
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Process Design & Optimization
Data Analysis
Change Management
Leadership & Coaching
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Experience with the following tools:
Microsoft Office & G Suite
Freshdesk (Freshworks)
Pendo.io
Jira/Trello
Lucidchart
About the Founder
Carrie Mayfield is a customer-obsessed operations leader with a track record of delivering results. She is highly regarded for her ability to optimize process, people, and technology.
Carrie has 10+ years of experience executing business operations strategy, with a focus on Customer Success strategy, enablement, and leadership. Her ability to ask questions, dive into data, and communicate clearly enable her to drive business outcomes.
During her time as VP of Customer Success at Sifted, she transformed a reactive Customer Support team to a proactive Customer Success team, established processes that increased speed to value, and implemented the company’s first self-service model.
She has extensive knowledge of Salesforce best practices and use cases. Carrie’s organizational and project management skills allowed her to successfully implement applications such as Gainsight, ClientSuccess, and Salesforce Service Cloud.
